Taxi Peki
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Terms and Conditions

These Terms and Conditions govern the contractual relationship between Peki, obrt za taksi usluge, vl. Ivan Pekas (hereinafter: Service Provider) and the service user (hereinafter: Client) regarding online booking and taxi transfer services via www.peki.hr.

1. Service Provider Details

  • Business Name: Peki, obrt za taksi usluge, vl. Ivan Pekas
  • Address: Pekasi 45, 22221 Gradina, Croatia
  • PIN (OIB): 65904651491
  • E-mail: taxipeki87@gmail.com
  • Phone: +385 91 550 5886

2. Booking a Transfer

  • Transfer bookings are made via the online booking form on www.peki.hr, by phone, or by e-mail.
  • A booking is considered confirmed only after the Client receives a confirmation message (via e-mail, SMS, or phone call) from the Service Provider.
  • The Client is responsible for providing accurate details (time, pickup, and drop-off addresses). The Service Provider is not liable for delays resulting from incorrect details provided by the Client.

3. Prices and Payment Methods

  • Transfer rates are determined according to the official price list or an agreed fixed rate for specific routes.
  • Tax Status: The Service Provider is not subject to VAT (PDV) under Article 90, Paragraphs 1 and 2 of the Croatian Value Added Tax Act.
  • Payment Methods: Payment is made in the vehicle upon completion of the transfer. We accept cash and credit/debit cards.

4. Cancellation and Waiting Time

  • Cancellation by Client: Free cancellation is available up to 24 hours prior to the scheduled pickup time by sending an e-mail to taxipeki87@gmail.com or calling +385 91 550 5886.
  • Free Waiting Time: The driver will wait for the Client at the specified pickup location free of charge for up to 15 minutes. After 15 minutes, the Service Provider reserves the right to charge for extra waiting time or cancel the booking.
  • Cancellation by Service Provider: In cases of force majeure, extreme traffic disruptions, or vehicle breakdown, the Service Provider reserves the right to cancel the booking upon timely notification to the Client.

5. Passenger Rules

  • Smoking (including e-cigarettes), alcohol, illegal substances, and eating are strictly prohibited inside the vehicle without driver approval.
  • The driver reserves the right to refuse transport to any passenger who appears heavily intoxicated, under the influence of drugs, or acts aggressively toward the driver or vehicle safety.

6. Complaints

In accordance with the Consumer Protection Act, written complaints can be submitted:

  • Via e-mail to: taxipeki87@gmail.com
  • By post to: Peki, obrt za taksi usluge, Pekasi 45, 22221 Gradina, Croatia

We commit to responding to all written complaints within 15 days of receipt.

See also our Privacy Policy and Cookie Policy.